Revolutionizing airport authority performance with the help of user-centric insights

Our client is a leading airport management group handling millions of passenger movements every month for one of the busiest airports in the world. The Airport Authority Performance Dashboard developed by InfoCepts provides a quick snapshot of all relevant data with a user-centric view to offer a detailed analysis. Any Airport Authority official can use this dashboard to make informed decisions swiftly-like interchanging terminals in case of delays or emergencies.

Challenges

• Multiple systems in place for monitoring airport resources caused a lot of problems
• An inefficient system, as there was no central place to locate all required information
• Customer satisfaction was not given high priority
• Overviewing information like flight delays and its causes was also not possible

Solution

InfoCepts’ Airport Authority Performance Dashboard delivers extensive reports and greatly reduces the time required to make decisions

• With the help of the dashboard, authority officials can study the most popular flight routes, their patterns, and the sources as well as destinations of major airliners
• A passenger feedback section provides insights about the travelers’ overall satisfaction, also at the level of various amenities. Insights about which services need improvement can be derived out of it. This section is further divided into a terminal-wise and month-wise level of satisfaction