Analyzing business impact and opportunities for Trippe Cabs in the wake of COVID-19

Trippe Cabs offers fleet management services to a diverse set of audiences from the local public, businesses to Hospitals and Hotels as their mobility solutions partner. In the wake of COVID-19 with most businesses and hotels closed, Trippe Cabs’ revenue dropped significantly. InfoCepts prepared an action plan in order to identify unutilized capacity (drivers) and route them to the areas where demand is more. Our Solution also highlighted opportunities for defining new service lines and the potential impact they can hold.

Challenges

• Disparate data sources made it difficult to create a one-stop solution framework
• Overall analysis overlooked borough level damage which is highlighted in the borough-wise analysis of the new Business dashboard
• Business needed to identify the areas where we can reallocate the surplus cab fleets
• The business needed a decision support system to identify and assess the potential new service lines
• The business needed a system to project revenue leakages and coping measures to stop the bleeding of those resources

Solution

Our solution enabled the following capabilities to address customer challenges :

• Interactive and seamless dashboard interface that acted as a decision support system
• Ability to predict revenue leakage, ride metrics, and trends, creating a one-stop solution for Product owners, higher-level management, and marketing teams
• Borough-wise analysis highlighting the damage for Regional managers to assess the situation better and cope with the underutilization of resources and reallocation of those resources
• Performance evaluation of paratransit services is made easy and accessible for all users regardless of their data literacy and skill level.
• New business opportunities are discovered with revenue potential given the current underutilized resources