How a restaurant chain stays modern

Daily hundreds of diners visit this restaurant expecting the best service, customer experience, and food. At the same time, the restaurateur wants to serve the best to his customers while keeping an eye at the inventory, staffing, sales, and profit. Sometimes diners also want to know about the daily and exclusive offers and the restaurateur would need to know customer feedback on the services they offer. Our Restaurant Insight dashboard empowers restaurant managers with insights that help them enhance their customer experience. Prediction of the dish and cuisine helps the chef and other staff members to be better prepared with the inventory of ingredients, resulting in shorter wait time for customers.

Challenges

• No platform to analyze insights about staffing, customer experience, customer ratings, sales and profits across restaurant chain
• Mismanagement of staffs and inventory due to lack of insights on inventory and running orders
• Restaurateur could not take decisions to decentralized control. He could not improve diner’s experience, review customer ratings, include offers as he wished
• No data driven platform to take business decisions across different chain of restaurants

Solution

Our solution enabled the following capabilities to address challenges of restaurateur and diner :

• An interactive and seamless interface that accelerated the decision-making process
• Prediction of the dish and cuisine helped the chef and other staff members to be better prepared with the inventory of ingredients, resulting in a shorter wait time for customers
• Cuisine estimation will help Insights can help in planning weekly off for cuisine-specific chefs
• Rolling out Specific orders and offers on the favourite cuisines
• Bird’s eye view of customer feedback and ratings for specific chain of restaurants
• Ability to keep a check on critical KPIs like Sales and Profit
• Weekly analysis of dishes