Our client is a Data & Analytics Services firm that enables its customers to optimize & accelerate the value of all its data assets. With the COVID-19 pandemic situation, Work from Home (WFH) is here to stay and has slowly steadily become the new normal. We developed a dashboard to help our clients take faster, effective, and associate-centric decisions by analyzing how WFH is affecting their organization and their associates.

 

Challenges

  • Absence of a unified screen to analyze boons & banes faced by associates while working from home
  • How to analyze the change in working hours of associates since WFH started
  • Revenue and various expenses have been largely impacted by WFH. How to analyze these changes on a monthly basis
  • Analyzing delivery excellence of all projects at one screen and take decisions to improve delivery
  • Tracking various cyber threats faced by associates

 

Solution

Our solution enabled the following capabilities for the client to address various organizational challenges:

  • Interactive, responsive and seamless interface that accelerated the decision-making process with
  • Ability to analyze various boons and banes of WFH, leading to better decision making to ease the life of associates while working from home
  • Ability to analyze revenue & expense impact, delivery, customer feedback, and cyber threats, leading to recognition of various areas of concern

 

71%

Reduction in training hours because of intuitive UI/UX

- 53%

Reduction in WFH complaints due to decision derived

+98.7%

Savings of user’s time

+83.8%

Increase in mobile users due to responsive design