Service
Management

Advance your analytic teams and capabilities with managed data and analytic solutions for expertise, efficacy, and economics

We specialize in complementing your data and analytics capabilities, so you can build on your unique strengths now and in the future.

With the increase in data and a rapidly changing technology landscape, businesses face a universal shortage of skilled staff members. Leaders face challenges in controlling costs, supporting systems and users, and assessing future strategies. Companies like yours are embracing managed analytic solutions that rely on experts like us to build, operate, and manage their services—all in an effort to drive outcomes quickly, flexibly, and with reduced risk.

To complement your team and help you succeed, you need a partner equipped with relevant cross-functional expertise and global experience in the cloud, data, and analytics.

Solutions

  • Augment Data & Analytic Teams

    Enhance your teams with the cross-functional skills required for operations, innovation, and data and analytics projects.

    InfoCepts offers flexible staffing models for niche, project-specific, or surge demands. Our cross-skilled, data-savvy, and consultative associates bring the required business, functional, and/or technical expertise to assist your teams whenever you need us—enabling you to focus on project goals and outcomes.

  • Operate Data & Analytic Systems

    Leaders like you, are challenged to enhance SLAs, control costs, tackle technical debt, and retain talent and knowledge—all while dealing with your modernization initiatives.

    InfoCepts provides full-lifecycle support for developing, maintaining, and operating your everyday infrastructure, platforms, applications, and technical needs. Our approach lowers your TCO, keeps your users happy, and shields you from disasters.

  • Service Data & Analytic Users

    Your investments only payoff when your audience adopts your solutions. The challenge is in scaling your support structure across different business units, geographies, large user bases, and technical variations while dealing with change and innovation.

    InfoCepts offers a repeatable discovery to delivery model supported by a suite of service tiers and proprietary technologies to deliver new business insights. Our approach increases adoption, improves customer experience, and influences both your top and bottom-line results.

  • Provide Turnkey Solutions-as-a-Service

    Balancing operational, strategic, and experimental initiatives is tough. Rather than doing it yourself, leaders like you are outsourcing specific D&A initiatives—freeing them to focus their energies on using newly gained insights to influence the core business.

    InfoCepts offers fully managed solutions where you state your need, outcome, and constraints—we take care of the rest. Our approach quickly advances your analytic capabilities, creates bandwidth, obtains faster results, and makes smarter use of your budgets.

Director of Business Intelligence Global Digital Commerce Data Provider

Most important to me is a super high say/do ratio. That is, deliver what is promised on time. You can only achieve that with resources you can trust and trust you. InfoCepts is doing a fantastic job of getting us the right resources at the right time.

Learn More

Lifecycle Automation Suite
Solution Accelerator View the Datasheet
InfoCepts Rated Highest in
Gartner Voice of the Customer Read More
Build it, Operate it, and Manage it:
The Future of Managed Services Read the Blog

How We Do It

We bring over 15 years of global, solution-driven data & analytics experience to every partnership through our capability-driven centers of excellence. We guide your teams to define, design, develop, and deploy capabilities to quickly achieve your organization’s goals.

Discovery Rationalize + Results +
Roadmaps Define what success looks like
Design Experience + Tailored Solutions + Transformation Design for outcomes
Transition Knowledge + People +
Transfer Purposeful change with empathy
Delivery Agile + Automation + Accelerators Govern for business value
Optimization SLAs + Telemetry +
Feedback Continual service improvement
Engagement Flexible + Collaborative + Outcome-Driven Strengthen partnerships

Customer
Stories

View all stories
Augmented data and analytics team to advance analytics roadmap A multi-national bank partnered with InfoCepts to scale its analytics tools portfolio in support of a 40,000+ user base. Read Story
Driving successful outcomes
with turnkey projects We helped a niche retailer achieve a transformation in the way analytics are used, with a data streaming solution that met all expectations on cross-functional goals, value creation, and superior engineering. Read Story
Servicing data and analytics teams to achieve operational excellence We helped our customer save over $2M through the right mix of talent, process improvements, and automation over past the two years. Read Story

How can we help you in your Service Management journey?

No matter where you are in your outsourcing journey, we are here to help.

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