InfoCepts helped a global bank boost analytics adoption through implementing a conversational application having intuitive natural language text and voice search capability.
The conversational BI app enables business users to converse with data and get insights on the fly. Its ‘Google-like’ natural language search interface—with voice-enabled capabilities—shortens the cycle time between question and insight by more than 40%. Dependency on IT teams was reduced by a factor of four, while user adoption increased by the same amount.
A suite of business intelligence (BI) reports and self-service tools were available to cater to the analytics needs of the bank’s users. While these reports and tools helped answer known questions, business users were finding it tedious to get answers to ad hoc queries.
Data-driven decision-making often requires contextualized and specific data points. As these were stored across tightly controlled BI tools, users’ capabilities to search were limited and siloed. They also needed multiple approvals to get access to relevant data. Accompanying delays made analysis ever more challenging.
Lack of understanding of data definition and lineage compounded the problem. So did the need for users to be trained on BI tools. Such self-service challenges led to poor analytics adoption within the organization and created technical team dependencies.
InfoCepts collaborated with our client to build a conversational BI application. It integrates MicroStrategy NLP capabilities, knowledge graph, and custom libraries to enable a text and voice-based search interface for data and insights.
Developing the solution on top of the existing analytics technology stack avoided unnecessary disruption, as well as associated refactoring, user training, and change management costs. Here are some features:
The Customer
Our client is a global bank that offers services to help people and companies create wealth and financial growth. With a presence in 60 markets across 1000+ branches, it has operations in retail, corporate, and institutional banking, as well as wealth management and treasury services.
Industry
Banking and financial services
Business Functions
C-suite, operations analysts
Solutions
Advance Data-Driven Capabilities
Technologies
MicroStrategy (NLG, SDK), JavaScript, PEGA Platform, REST API
Solution Accelerators
IVA (InfoCepts Voice Assistant)
Geography
APAC
Year of Deployment
2019
The award-winning solution made a far-reaching impact on end user experience and the way analytics was used in the organization. Following are the key highlights:
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