End to End BI Application Management, Support and Optimization

BI application management

Our customer, a leading specialty retailer had built their BI applications on the MicroStrategy, Informatica and Netezza platforms. Leveraging our global delivery model and technology specific tools and methodology, we helped our customer increase efficiency for numerous processes that included automating upgrades and testing routines for MicroStrategy, and reducing the load time and downtime by 70% and 30% respectively for Informatica. We also reduced MicroStrategy licensing costs by automating the license management process. We provided 24×7 proactive monitoring and support that has reduced the overall incident tickets for the customer’s BI system by 20%.