With our proven 4S (Strategy, Structure, Skills, Solutions) BI Adoption Framework, InfoCepts ignited our customer’s data literacy program. This approach ensured that its program strategy would continuously synchronize with its data governance structure, its skill improvement plan, and user uptake of new technology solutions. Rollout comprised three phases—Assessment, Learning, and Adoption and Governance.
Assessment – InfoCepts evaluated information management processes and competency levels across seven departments to reveal gaps. This helped us assess the persona of data stewards and champions, as well as the quarterly plan for enhancing skill levels over one year.
Learning – We worked with internal teams on content preparation and training delivery. Our customer chose a combination of train-the-trainer and self-paced training for departments such as merchandising, store operations, travel industry marketing, and CRM. Data literacy participants were spread across North America, Japan, Singapore, Hong Kong, Australia, Italy, Macau, UAE, and a few other sites.
Adoption and Governance – InfoCepts helped promote user adoption of the new toolsets. A gamification strategy stirred user excitement. The data governance council articulated a way to sustain business data changes, with matrices to manage data creation and consumption processes.
As part of the solution, we also introduced a business glossary to help users with data architecture principles. It enables quicker access to KPI definitions and data catalogs. For continuous innovation we helped create a Collective Intelligence portal that enables a Google search for commonly used datasets, reports, and data models.