Customer Success Story
Augmented Data and Analytics Team to Advance Analytics Roadmap
A multi-national bank partnered with InfoCepts to scale its analytics tools portfolio in support of a 40,000+ user base
InfoCepts’ cross-functional, data-savvy team helped the global bank augment its capabilities to build and scale its insight delivery services. We enabled innovation, scaled analytics adoption by 8X, built 100+ smart applications and enhanced service levels.
The Challenge
The bank’s enterprise data management (EDM) team centralized its data in a Teradata-based warehouse and generated reports using MicroStrategy. It had leveraged the respective vendors’ professional services teams to build the initial set of data marts and financial reports for 500 users.
The need for wider enterprise reporting grew—many business units wanted new analytics applications. But the EDM team lacked expertise to scale, maintain, and enhance the application. Many platform capabilities remained largely unexplored, making it difficult to commercialize the platform to a larger user base
The focus had shifted to advanced capabilities such as self-service reporting, self-service data preparation, data virtualization, data quality, metadata, and data science. The bank had also moved to a large data lake, created a common data fabric, and faced changes in regulations, data security, and governance policies. Our customer sought a vendor-neutral technology partner to keep pace with changes and manage its growing analytics tool portfolio.
The Solution
InfoCepts’ cross-functional team enabled the bank to scale its analytics platform capabilities, its usage, and its support structure across business units and geographies. We started by helping stabilize and support the bank’s financial analytics application. We worked with other business units to develop quick PoCs and analytics applications to support businesses in data-driven and address their regulatory reporting needs. These initial successes built confidence in the analytics platform and the analytics propelled wide-scale adoption.
The bank’s analytics tool portfolio grew with the addition of Tableau for self-service analytics, Paxata for data preparation, Informatica for data management, and SAS for data science. InfoCepts now supports the bank end-to-end in the areas of tools engineering, application development, and support across all analytics platforms
Tools Engineering – Through tool and feature evaluations, InfoCepts architects continue to define and advance the bank’s analytics platform roadmap. We became the go-to advisors for the business teams’ analytics initiatives supported by our Tableau and MicroStrategy Centers of Excellence. Through focused user group training and demo, we also helped increase user adoption. Now widely used within the bank, we’ve developed a knowledge base consisting of guidelines and best practices.
Application Development – InfoCepts engages a project manager, application architects, and developers to build analytics applications for 15+ business units and functions within the bank. We support business managers in the scoping, high-level solution design, estimation, and resourcing for analytics projects. In addition, we govern cross-project integration touchpoints and provide quality governance.
Platform Support – InfoCepts initially supported the bank’s MicroStrategy platform. Over time, our team matured the support model, establishing processes, service levels, and benchmarks. When additional tools were onboarded, our team quickly cross-trained and effortlessly took control. We held end-to-end accountability for change/problem management, service optimization, automation, and capacity monitoring for all the tool platforms. In addition, we perform periodic tool upgrades and support the execution of audits and BCP.
The Customer
Our customer is a global bank that offers services to help people and companies create wealth and financial growth. With a presence in 60 markets, it has operations in retail, corporate, and institutional banking as well as wealth management and treasury services.
Industry
Banking and Financial Services
Business Functions
Corporate and institutional banking, retail banking, financial markets
Solutions
Elastic Staffing
Technologies
MicroStrategy, Tableau, Paxata, SAS, Informatica, OEDQ
Geography
APAC
Year of Deployment
2016–2020
During the past three months we’ve taken every opportunity to seek advice from the InfoCepts team. They’ve provided design level advice—such as the best way to fit in multiple products and metrics—and have recommended ideas to solve performance issues and use of complex calculations. We appreciate the support and help rendered.”
The Result
InfoCepts engineering, delivery, and support teams played a key role in advancing the data and analytics tool roadmap for the bank. Some of our engagement accomplishments include:
- Scaling and refined key analytics platforms (MicroStrategy, Tableau) to accommodate an 8X increase in user base (from 500 to 40,000+) and a many-fold increase in applications (now 700+)
- Building 100+ analytical applications covering use cases such as Basel 3 compliance, local regulatory reporting (15+countries), financial crime and compliance, and conduct metrics
- Developing one-stop reporting for corporate and functional teams across business divisions in 70 countries; includes end-to-end automation saving 62 man-days/month in repeatable human effort
- Providing a staffing model consisting of a core InfoCepts team to ensure knowledge retention and continuity, while our flex team met the niche, project-specific surge requirements with ease
- Our six-member support team handles 300+ tickets and 50+ change requests per month across six tool platforms, along with providing 24×7 coverage for high-priority incidents
- Achieving a track record of 100% SLA compliance with zero failed-change deployments
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