Driving Inventory Precision and Cost Savings with Unified Supply Chain Intelligence

Retail & CPG Data Science & Machine Learning  SupplyChain360

A leading retailer partnered with Infocepts to overcome fragmented data, poor forecasting, and inventory inefficiencies. Using SupplyChain360, we unified data from 15+ sources, delivered AI-powered insights, and enabled real-time visibility—resulting in 30% higher efficiency, $2.5M in savings, and improved customer experience.

The Challenge

A leading retailer was grappling with supply chain inefficiencies that directly impacted its operational performance and customer satisfaction. Despite having a broad retail network, the organization struggled to optimize inventory, forecast demand accurately, and allocate products effectively. Key challenges included:

Fragmented Inventory Data—Inventory information was dispersed across 15+ disconnected systems and regional silos, causing delays, data inconsistencies, and limited visibility into stock levels across locations.
Inventory Optimization—Reliance on static, historical models failed to reflect evolving market dynamics and seasonal demand, often resulting in overstocking or stockouts.
Operational Inefficiencies—Manual interventions, spreadsheet-based planning, and the absence of real-time insights hindered agility and slowed decision-making across supply chain functions.
Customer Experience Issues—Frequent product unavailability and delayed order fulfilment led to a drop in customer satisfaction and eroded brand trust.

These challenges called for a modern, intelligent supply chain solution that could provide end-to-end visibility, predictive capabilities, and automation—at scale.

The Solution

To address our client’s supply chain visibility and planning challenges, we built a 360-degree view of their operations by deploying SupplyChain360—Infocepts’ AI-powered platform powered by Decision360. The solution unified data from over 15 disparate sources into a centralized Enterprise Data Platform and delivered real-time forecasting, AI-driven insights, and proactive alerts.

Key components of the solution included:

Data Unification—Integrated inventory data across multiple systems to provide real-time visibility across global warehouses and stores.
Automated Forecasting—Developed machine learning models to predict demand based on historical trends and external signals, enabling more accurate and proactive planning.
Inventory Optimization—Leveraged AI-powered insights to optimize inventory allocation through volume grading, driven by four-week demand forecasts.
Dashboards & Alerts—Delivered intuitive dashboards and automated alerts to equip supply chain managers with real-time KPIs and decision-making support.

The solution was built on a scalable, cloud-based infrastructure that seamlessly integrated with existing enterprise systems—ensuring flexibility, speed, and future-readiness.

The Outcome

The deployment of SupplyChain360 resulted in tangible business outcomes across key areas:

30% Increase in Operational Efficiency—Automation and real-time data access reduced manual effort by 1,200+ hours annually across planning and replenishment teams.
14% Improvement in Stock Accuracy—Enhanced forecasting accuracy led to a 22% reduction in stockouts and an 18% drop in excess inventory.
20% Faster Order Fulfillment—Improved inventory visibility enabled quicker sourcing and delivery, boosting on-time delivery rates by 15%.
$2.5M in Annual Cost Savings—Lower inventory holding costs and logistics optimization significantly reduced working capital and operational expenses.
50% Faster Decision-Making— Integrated, real-time dashboards and predictive insights cut decision lead times from days to hours.
Improved Inventory Planning Across 200+ Locations—Smarter allocation strategies enhanced product availability and minimized inter-location transfers.

Connect with our experts today and enhance your supply chain performance.

About the Client

The client is a global department store retailer with a diverse product portfolio and a wide-reaching store network. Committed to delivering high-quality products and services, the organization continuously seeks innovative solutions to enhance its supply chain operations.

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Driving Inventory Precision and Cost Savings with Unified Supply Chain Intelligence

The Challenge

The Solution

The Outcome

Connect with our experts today and enhance your supply chain performance.

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