Build it, Operate it, and Manage it:
The Future of Managed Services

Jorge I. JimenezOctober 8, 2020

Staying relevant and innovative against your competitors requires organizations to deliver new capabilities. Each time a new system or application is deployed, there is an operational demand to keep them running smoothly. When this happens, the obvious answer is to turn to your business analysts and developers to perform these extra maintenance and business continuity tasks, ultimately putting more strain on your internal team.

Don’t let this happen to your teams, instead look to a well-trained, cross-functional managed services team that can help you balance your increased systems footprint and operational budgets.

What Exactly is Managed Services?

Let’s start with a basic definition (1): Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions in order to improve operations and cut expenses via a subscription model.

When you expand on the above definition, under this model, an organization has direct oversight of the system being managed and the Managed Services Provider (MSP) is delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.

What are the Benefits of a Managed Services Provider?

Adopting managed services is intended to be an efficient way to stay up-to-date on technology, have access to skills and address issues related to cost, quality of service and risk.

An experienced managed services provider focuses on a specific set of functions. They benefit your team helping you find skills, including those rare, hard to find skills, as well as bring operational optimizations, and tools or accelerators that can give you a boost in your everyday operations.

Working with a team with a global footprint will also increase your ability to cover larger portions of the day, leveraging time zones. So, during times when batch processes such as data loads from operational to analytical systems may be running, your team can give you peace of mind that monitoring and resolving any problems to prevent any interruptions to your business.

Lastly, free up your valuable analysts and subject matter experts to focus on generating new and exciting value for your business, while knowing that your applications are competently supported and maintained by your managed services team.

The Right Approach to Managed Services

The right approach for providing Managed Services is one that includes a strategic advisory component, including process review, optimization and simplification. There needs to be a smooth and seamless transition without disruption for the managed services provider to take ownership.

InfoCepts gives you the partner you need with the ability to complement your team with relevant cross-functional expertise and global experience to help you succeed. We work with you and your team to define, design, develop, and deploy capabilities needed to achieve your strategic goals.

Ready to get started? No matter where you are in your outsourcing journey, we are here to help. Get started now!