Increased Adoption and Optimised Cost with D&A Managed Services for a Global Bank

InfoCepts managed services helped a leading global bank in Singapore to modernize and mature its D&A ecosystem and harness the power of data and analytics for better business decisions. With increasing data analytics landscape complexities over time, the customer faced multiple challenges like frequent escalations with 1000+ tickets per month, unplanned downtimes, automation debt, lack of cross-skilled resources, and overworked stakeholders.

InfoCepts team set up and matured the processes, service levels, benchmarks and engaged a cross-skilled 6-member team to support 9+ platforms and 30,000+ reports. We took end-to-end accountability for application change management, service optimization, service automation, capacity monitoring and reporting. The team also conceptualised and supported several data literacy and competency development initiatives to improve adoption and the overall customer experience.

InfoCepts helped the customer reduce 80% tickets per month and ensure a 100% SLA compliance across business applications. This enabled the Business and IT leaders to drive a slew of data-driven innovations to boost analytics adoption across the organization, improve operational efficiency and customer experience.